2001 WIC Special Project Grant
This interactive module was designed to supplement customer service training for new local staff and to refresh the skills of existing staff. This self-guided program takes about 45 minutes to complete and covers a number of key customer service concepts and skills. The module incorporates scenarios based on actual local agency experiences and motivational dialogue to help staff understand the impact of the WIC Program on the lives of the families it serves.
See all of the training resources available on the WIC Works Resource System including WIC Learning Online.